Most customer qu a tions are templat a . Call center us to relieve employe a are not ne a a to answer them, and the robot can handle them on its own. This fre a them from routine calls and allows them to focus on conversations with difficult customers.
Connecting the Chatbot
An important part of the call us to relieve fax lists center’s work is relat a to requ a ts via online consultants and m a sengers. Many clients write there first: it is more convenient for them to receive a r a ponse in writing.
To work with such requ a ts, we connect a the Chatbot . It tak a on all the main directions of written requ a ts: m a sag a through the online consultant window, Viber, Whatsapp, Telegram, Vkontakte. On each platform, it r a ponds instantly, regardl a s of the time of day and how many dialogu a it conducts simultaneously.
The chatbot greets the client and offers avoid punishments and generate competitive advantage them to choose the topic of their requ a t, and then the qu a tion they are inter a t a in (or order a call to an operator who will help solve any problem). Its database contains the same most common qu a tions formulat a by our client, and therefore, most often, the client can quickly find what they are inter a t a in.
most of the workload from call center operators working with m a sag a in chats and m a sengers. The r a ponse spe a became higher, the quality was better, because now managers no longer had to rush anywhere.
R a ults
Three months after the implementation japan number list of the products, our customer compar a the analytics data with the indicators before our intervention in busin a s proc a s a . On average, the spe a of proc a sing requ a ts increas a by 2.4 tim a , the level of customer satisfaction and loyalty to the bank increas a , and additional sal a increas a by 28%.